What makes a courier service reliable?

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Pidge

November 17, 2020

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With the influx of many players in the delivery service industry, you, as a customer may be confused about which service to choose. The success of any courier or delivery service depends largely on how reliable it is. Whether punctuality, safety, security, tracking and instant delivery is something a service offers, are some of the factors you may take into account while making a decision.

There are a plethora of options in the market today and everybody claims to be the best in the business but what makes an express courier service reliable depends upon certain factors.

There’s no replacement for exceptional Service

The first and foremost thing that sets any company or business apart is the kind of customer service they offer. A company that goes the extra mile and adds certain sparks of personalization is important. Little things like sending the tracking details to the customers and calling them to ensure that they are at their place to receive the package, goes a long way. Customer satisfaction is key to the success of any company and hence, a friendly and interactive attitude helps in keeping the customers satisfied and happy at all times.

Trust-building goes a long way 

For any relationship to last long, trust is the most important factor that needs to exist between the two parties. An express delivery service that is completely transparent with its processes and pricing is the ideal choice to make. Also, every company comes with its sets of flaws, but a service that owns up to their mistakes or accidents and aims to improve them, ends up gaining a lot of trust and is considered to be much more reliable than the others. It is very easy to lose trust and very difficult to gain it back. A reliable express courier service definitely makes timely deliveries, promotes transparency and ensures that the parcel reaches the desired place safe and sound.

Affordability matters

Even though customers are willing to pay extra for express courier services, nobody is ready to pay a hefty price for it. Therefore, an express delivery service that is fairly priced, and provides you the best support is an ideal choice.

Digital efforts say a lot

If it looks good, it sells good. Everybody likes to go for a company that is well known, nicely branded and offers professional services with utmost quality. Their digital presence including the user-friendliness of their app, their social media presence etc., all of it matters in the bigger picture.  

Time is money

Express delivery services are made to provide utmost convenience and quick time delivery to the customers. An efficient and reliable delivery company focuses on running their business throughout, without leaving even a day to make deliveries to their customers’ loved ones. Therefore, the express delivery services must definitely aim to provide easy, everyday services to its customers

In-house and Trained delivery personnel can be the game-changer

Delivery services that have their own in-house delivery staff are usually considered more reliable than those that outsource their team. No matter how they work, it is imperative that a company remains professional. In addition to that, the staff must always be courteous, address grievances appropriately and have the right kind of attitude. You definitely want to opt for a company whose delivery executives look well-groomed and clean, and follow the best hygienic practices at all times. 

Safe and secure deliveries are imperative

Safety is a priority for all. In order to ensure safe delivery of your parcels, choose an express courier service that makes sure to deliver to the right people, at the right place and at the right time, and also gives real-time updates on the services they are offering.

Constant innovation is important 

Times are constantly changing and every company has to grow and change with time. Therefore, a delivery service that updates themselves regularly and provides tons of flexibility combined with ease, will allow the customers to trust and deliver with the company for a longer duration.

The value of feedback 

Lastly, reviews and recommendations are essential for any company to understand the kind of feedback they are receiving. Therefore, customers should definitely browse through some of the reviews to get an understanding of how well and reliable the express courier service really is.

Pidge offers express courier services and offers utmost flexibility, safety, convenience and on-time delivery to its customers. Even though this company is fairly new, it has gained tons of popularity and great reviews in a short period, during such a crucial time.

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