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Get answers to frequently asked questions
About Services
What is Pidge?
Pidge is an on-demand, secure, delivery and courier service. Through the app, you can send or receive packages anywhere in the Delhi-NCR area. Pidge is a unique service that combines speed and convenience with safety and security. So simply download the app and place an order.
Who all can use the service?
Everyone! There is no minimum order and no minimum distance. If you need something delivered, just download the App.
Where is the service currently available?
Pidge currently operates in all of Delhi-NCR including Gurgaon, Delhi, Noida, Ghaziabad and Faridabad.
What items are prohibited?
Please refer to our restricted items list in our Terms & Conditions.
Can only people living in Delhi-NCR use Pidge?
Pidge currently only services pick up and delivery locations in Delhi, Noida, Gurgaon, Faridabad, and Ghaziabad. However, you can place the order itself from anywhere in the world.
Payment & Cancellation
What if I cancel an order after booking?
Cancellations are possible subject to our cancellation policy available in our Terms & Conditions.
How do I make payments?
Payments are made in-app when placing an order and before the rider is assigned for pick up. Pidge supports all major online payment options.
Do you offer Cash on Delivery (COD) services?
Pidge does not offer cash on delivery to maintain transparency and trust and create convenience for customers and riders. We do not accept any tips.
Till what time can I book for same day delivery?
Pidge is an on-demand service available between 7am and 11pm. When an order is placed – regardless of time, it will be picked up within 60 minutes and delivered immediately.
In case of bulk order will I get discount?
If you would like to partner with us for regular deliveries, please fill in your details on our partner page or contact us at info@pidge.in and our team will call you with additional details.
Ordering Process
Can I place an order on the website?
All orders need to be placed through the app in order to provide our proprietary security and order tracking process. If you have to make bulk bookings, please contact 9821088236.
How & when will I receive the confirmation of my booking?
You will receive confirmation as soon as you place an order through the app and notifications. If you list a sender or receiver who does not currently have the Pidge app, they will receive limited order updates through SMS and a weblink.
What is the allowable package size?
All items must fit inside a 16 inch cube (16x16x16 inches) and weigh less than 20 kg.
Will Pidge riders bring their own packaging material?
Pidge riders will provide you with tamper proof bags to ensure that no one except the sender and intended recipient can access package contents. However, please ensure that your package is appropriately packed for transit.
What if my package is lost in transit?
Pidge guarantees the delivery of an untampered bag. If the package is lost in transit, or the bag has been tampered, Pidge will refund up to 10x of the order cost as per our Terms & Conditions.
Current & Previous Order
What if the rider arrives for pick up after 60 minutes?
Pidge guarantees pick up within 60 minutes. If there is a delay because of our Pidge Executives, you may be refunded up to 50% of your order cost. You can read more in our Terms & Conditions.
How do I know when the task gets completed?
The order originator has live tracking and constant updates available in the app. Senders and receivers will also receive updates on the app or over SMS and weblinks.
What if the rider doesn’t arrive after booking confirmation?
Pidge’s proprietary order assignment system ensures that your order will never be rejected after placement.
Can I change the pick up or delivery address after an order has been placed?
You can change the pick up or delivery details and address at any point. An additional charge may be levied as per our Terms & Conditions.
In case the receiver is not there will you reattempt delivery of my package on the next day?
Should you or the intended recipient be not contactable to complete the delivery of the package, we will store and/or attempt to redeliver your package as per our Terms & Conditions.
